With the extensive use of carpenter engraving machines, many equipment engraving machine operators are hard-nosed, and they all have a brief understanding of the operation process of carpenter engraving machine. They don't know much about many operating techniques and application techniques. If the engraving machine is working properly, but if there are some simple problems, some operators may not know how to deal with them.
A few days ago, a customer in Guizhou telephoned, as soon as the CNC carpenter engraving machine control software was turned on, the equipment moved by itself and was jogging at a constant speed. The customer is very anxious not to understand what is going on, and hastily called the after-sales telephone consultation. In the patience point of our after-sales personnel, the customer opened the equipment to control the computer's chassis cover, look at the carpenter engraving machine's control board indicator light, the indicator light is normal; and then check the data connection line one by one, the links of each part are very Strong, no problems found. In this way, our after-sales technicians feel that it should be a hardware problem, and it should be caused by damage to the control software. Through the inquiry, the original customer's computer was invaded by the virus, and the system was installed from the beginning, and the software was also de novo. Our technicians may feel that the customer's control software device program has also been damaged by the virus, causing the device to present problems. So from the beginning to the customer to pass a control software package, the problem immediately. I feel very satisfied with this customer and feel embarrassed about the previous anxiety.
Here, the manufacturer of the carpenter engraving machine also reminds the customers and friends that the software package is controlled as much as possible and stored in different disks to avoid accidental damage to the software, resulting in the device not working properly.
